Loneliness in the workplace | 12 strategies to support employees
VIWELL team
Last updated January 21, 2025
Table of Contents:
What causes loneliness at work?
What are the signs of loneliness in the workplace?
Why is it important to tackle loneliness at work for business leaders?
12 Strategies to tackle workplace loneliness
Take action on workplace loneliness today
VIWELL helps you elevate your workplace well-being.
Loneliness in the workplace is more prevalent than ever before, affecting employees of all ages, job levels, and work locations. According to Gallup's 2024 State of the Global Workplace report, one in five employees globally reports feeling lonely “frequently” or “often”, with significant variations across different work environments. Loneliness at work isn’t just a fleeting feeling—it can have serious consequences on both employee well-being and organizational success. Employees who feel lonely may experience poor mental health, decreased productivity, and even higher turnover rates. Addressing loneliness is therefore crucial for creating a more engaged, resilient, and productive workforce. In this article, we'll explore the causes and signs of workplace loneliness, why it matters, and 12 strategies to create a more connected work environment. For actionable support, download our conversation starters guide for HR and business leaders.
What causes loneliness at work?
Loneliness in the workplace is rarely the result of a single factor; it is often a complex combination of personal, organizational, and environmental issues. Understanding these factors is the first step in addressing loneliness effectively.
Lack of meaningful social connection
Social isolation is a primary contributor to loneliness. According to Gallup, one in five employees feels disconnected from their colleagues, particularly in larger organizations or those with high turnover. When employees don’t feel connected, they’re more likely to experience isolation
Limited collaboration and communication
Poor communication and limited collaboration opportunities can leave employees feeling isolated. As remote and hybrid work become more common, the absence of face-to-face interaction can intensify feelings of loneliness. Research shows that fully remote workers experience 25% higher levels of loneliness than those working on-site, highlighting the importance of effective remote communication practices to reduce these feelings.
Impact of organizational changes and restructuring
Organizational changes, such as layoffs or restructuring, can disrupt established social networks and increase feelings of loneliness. Employees may feel insecure about their roles, and the loss of familiar colleagues can be isolating.
Absence of leadership support
Effective leadership is key to fostering a positive work environment and preventing loneliness. When leaders neglect employee well-being, fail to offer guidance, or don’t create a supportive culture, employees may feel disconnected and undervalued. A lack of recognition and mentorship can further deepen feelings of loneliness.
Cultural gaps and demographic challenges
Workplaces that emphasize individual achievement over collaboration can contribute to isolation. Additionally, demographic factors like age, gender, and ethnicity can impact how employees experience loneliness. For example, younger employees may feel isolated due to a generation gap, while individuals from minority groups might face additional challenges in forming connections.
What are the signs of loneliness in the workplace?
Loneliness manifests in various ways, and recognizing these signs early can help employers take proactive steps to address the issue before it escalates.
Social withdrawal and isolation
Lonely employees may withdraw from social interactions, skipping team lunches, avoiding meetings, or disengaging in casual conversations. They may physically isolate themselves, distancing from colleagues and opting for solo tasks.
Declining engagement and participation
Employees who feel isolated are less likely to participate in team activities or contribute ideas during meetings. Gallup’s research indicates that engaged employees are 64% less likely to feel lonely compared to those who are disengaged. This highlights the strong link between engagement and connection.
Increased absenteeism and decreased presentism
Loneliness can lead to both increased absenteeism (missing work) and presenteeism (being physically present but mentally disengaged). Employees who feel isolated may struggle to focus, leading to reduced productivity and more errors.
Emotional shifts and negative mood
Employees experiencing loneliness often show signs of frustration, sadness, or irritability. These emotional states can negatively impact team dynamics and contribute to overall job dissatisfaction.
Physical and behavioral symptoms
Loneliness can affect an employee’s physical health, leading to issues like fatigue, stress, or changes in sleep patterns. Employees may also exhibit behavioral changes such as a lack of motivation or a decline in enthusiasm for projects.
Diminished productivity and performance
Lonely employees are more likely to show reduced performance levels. Gallup’s studies suggest that employee engagement has a much stronger effect on productivity than any individual engagement factor. Engaged employees are more likely to be efficient, meet deadlines, and produce high-quality work.
Heightened job dissatisfaction and disconnection
Lonely employees often report feelings of dissatisfaction with their roles and workplace. When employees feel isolated, they are more likely to look for opportunities elsewhere, resulting in increased turnover.
Why is it important to tackle loneliness at work for business leaders?
Addressing loneliness is not just about improving individual well-being; it has profound implications for organizational success.
Here’s why tackling loneliness should be a top priority for employers:
Impact on employee well-being and mental health
Loneliness has severe mental health consequences. Research shows that unmet social needs can lead to anxiety, depression, and even suicide. A meta-analysis of over 3.4 million participants found that loneliness increases the risk of premature death by 26%, while social isolation raises it by 29%. This underscores the critical importance of social connections for both mental and physical well-being, particularly in the workplace.
Increased employee engagement and productivity
Employees who feel connected to colleagues are more engaged in their work. A Gallup study found that those with a best friend at work are 7 times more likely to be engaged. Loneliness reduces engagement, which negatively impacts productivity and innovation. When employees feel supported and connected, their motivation and creativity increase, driving overall organizational success.
Cultivating a positive organizational culture
A connected workforce promotes a positive organizational culture where collaboration, communication, and inclusivity thrive. Research has shown that workplaces with strong social bonds benefit from enhanced teamwork and cooperation, which leads to improved morale and stronger relationships.
When employees feel they belong, they are more likely to contribute to a collective sense of purpose, enhancing collaboration and organizational cohesion. This, in turn, builds a culture of trust and support that attracts talent, fosters creativity, and drives business success.
Retention and talent attraction
Addressing loneliness boosts employee wellbeing and helps attract and retain top talent. Employees want workplaces that prioritize social connection and inclusivity. According to the US Surgeon General’s Advisory, the absence of social connection at work is as harmful as smoking 15 cigarettes a day, leading to higher turnover, absenteeism, and reduced productivity. Prioritizing connection reduces turnover, enhances your employer brand, and attracts skilled professionals.
Boosting creativity and innovation
Collaboration thrives in a socially connected environment and is essential for fostering creativity and innovation. Social interactions stimulate the exchange of ideas and diverse perspectives, leading to more innovative solutions. Studies show that people with strong social connections experience better mental health and resilience to stress, which in turn enhances workplace creativity and problem-solving (Bupa UK). Without these social ties, creativity can be stifled, as the flow of ideas becomes limited.
Improved customer and client relationships
Loneliness and disengagement can negatively impact customer interactions. A motivated, connected workforce is essential for providing excellent customer service and building strong client relationships. Engaged employees create better customer experiences (EX), which has become a key driver of customer satisfaction (CX). When employees feel supported, their positive attitudes are reflected in customer interactions, boosting overall organizational success. Leaders must strategically align EX with CX to encourage both internal and external satisfaction.
Economic and societal impact
The societal and economic costs of loneliness are significant. Dr. Holt-Lunstad’s research revealed that the financial cost of loneliness among older adults in the U.S. is estimated at $6.7 billion annually in additional Medicare spending. Furthermore, loneliness contributes to lost productivity, absenteeism, and lower-quality work, costing organizations billions each year.
Ethical and social responsibility
Addressing loneliness is not just a business necessity but an ethical responsibility. By recognizing and tackling loneliness in the workplace, organizations show their commitment to creating an inclusive, supportive environment. This approach aligns with broader social responsibilities, such as improving public health, cultivating resilience, and building a sense of community and shared purpose.
Social connection as a solution in times of crisis
Social connection is crucial during times of crisis. The ability to mobilize resources through social networks can be a matter of survival, especially during natural disasters or public health emergencies. Well-connected employees and communities are better equipped to handle crises.
12 Strategies to tackle workplace loneliness
Tackling loneliness in the workplace requires a proactive and inclusive approach. By creating a supportive environment, organizations can boost employee wellbeing, productivity, and engagement.
Here are 12 effective strategies to address loneliness at work:
Create a positive workplace culture
Create a culture of collaboration, open communication, and respect. Encourage teamwork, establish inclusivity as a core value, and provide opportunities for employees to connect through team-building activities, cross-functional projects, and social events.
Encourage social interactions
Designate informal spaces for employees to interact, such as break rooms or communal areas. Organize team lunches, coffee breaks, or virtual meet-ups for remote teams to spark casual conversations and build relationships.
Support networking and mentoring
Offer networking opportunities and mentorship programs that help employees connect and grow professionally. These initiatives build a sense of belonging and enable employees to share experiences and learn from one another.
Strengthen leadership and management practices
Train managers to recognize and address loneliness in their teams. Encourage regular check-ins, promote open dialogue, and ensure that managers actively support their employees' mental health and professional growth.
Promote work-life balance
Encourage flexibility with work schedules, remote work options, and wellness programs. By supporting employees' work-life balance, organizations can reduce isolation and create a more balanced, healthier work environment.
Implement employee support programs
Provide access to counseling services, Employee Assistance Programs (EAPs), and other support resources. These confidential services can help employees manage personal or work-related challenges, alleviating feelings of loneliness.
Encourage peer support and employee resource groups
Create opportunities for employees to form peer support networks or join employee resource groups. These groups connect individuals with shared interests, backgrounds, or experiences, creating a sense of community and support.
Training and awareness programs
Conduct training to raise awareness about loneliness, its effects, and how to combat it. Focus on developing empathy, emotional intelligence, and active listening skills, helping employees recognize and support colleagues in need.
Regular feedback and surveys
Regularly gather feedback through surveys, focus groups, or one-on-one conversations. Understanding where loneliness exists in your workplace helps organizations create targeted initiatives to address specific issues and needs.
Lead by example
Leaders should model inclusive and supportive behaviors, initiate conversations, and show genuine care for their teams. Leading by example creates a culture where employees feel comfortable connecting and supporting one another.
Celebrate milestones and achievements
Recognize both individual and team achievements to foster a sense of pride and belonging. Celebrating milestones—whether personal or professional—helps employees feel valued and connected to the broader team.
Offer social well-being tools
With VIWELL, track engagement and mental health while promoting positive social interactions. There’s hope: nurturing social ties and staying active helps combat loneliness. Activities like group fitness and team step challenges boost both well-being and connections, offering a powerful antidote to isolation.
Take action on workplace loneliness today
Combatting loneliness at work is crucial for employee wellbeing and organizational success. To help you implement these 12 strategies, download our conversation starter guide for HR and business leaders. It’s packed with actionable insights and prompts to guide you in creating a more connected, productive workplace.
Supporting employees struggling with loneliness
Addressing loneliness is essential for both employee well-being and organizational success. Here are three key ways to direct employees toward the help they need:
Access to support resources
Provide employees with information on external support services, such as mental health charities, helplines, and community groups. Additionally, ensure employees know how to access Employee Assistance Programs (EAPs), mental health services, and internal communication channels like newsletters or intranets where they can find resources to combat loneliness.
Manager and peer guidance
Equip managers with the training and tools to recognize signs of loneliness and offer practical support. Encourage regular check-ins and create internal support networks, where employees can connect with peers who share similar experiences, offering mutual support and a sense of belonging.
Digital connection platforms
Guide employees to online communities, forums, and social groups where they can engage with others facing similar challenges. These virtual spaces can help individuals build connections, share advice, and combat isolation, complementing in-office support systems.
How we can support you
At VIWELL, we offer a comprehensive employee well-being app designed to help organizations tackle loneliness and promote connection. Learn more.
