Frequently Asked Questions

Learn about - VIWELL digital platform

  • VIWELL is a digital well-being platform tailored for organizations that wish to improve employee engagement, productivity, and retention through holistic well-being. Our solution includes a dynamic dashboard for employers, offering real-time insights into workforce health, alongside an employee app that fosters active participation in well-being programs through challenges, rewards, and personalized plans. 

  • VIWELL empowers organizations with data-driven insights to implement targeted well-being initiatives that enhance employee health, reduce absenteeism, and boost productivity. With VIWELL, companies can align well-being strategies with business objectives, making employee support both impactful and measurable. 

  • Unlike traditional programs, VIWELL is an integrated, all-in-one solution. We go beyond standard wellness initiatives by combining physical, mental, financial, and emotional well-being resources with real-time analytics. Our platform is designed for sustained engagement rather than one-time events, fostering long-term success in both individual and organizational health. 

  • VIWELL serves HR professionals, business leaders, and B2B partners such as consultants and insurance providers. Our platform addresses unique needs, from reducing employee turnover to cultivating a positive organizational culture and supporting talent retention. For employees, VIWELL offers a personalized app experience, promoting engagement and well-being.

  • Yes, you can update your profile information, including your name and profile picture. Click on your profile at the top right and select “My Account”.  

  • Employees can access a range of tools and resources through the VIWELL app, including the Employee Assistance Program (EAP), wellness challenges, and rewards. Resources cover physical health, mental wellness, financial advice, and personal development, all aimed at creating a supportive, growth-oriented environment. 

  • Absolutely. VIWELL offers customizable wellness plans that cater to the unique goals and needs of your workforce. By personalizing well-being initiatives, we ensure every employee feels supported, making well-being a central and effective part of your organizational culture. 

  • Our Employer Dashboard provides real-time metrics on employee well-being, engagement, and participation in wellness initiatives. These insights allow companies to assess the effectiveness of their well-being programs and make data-backed decisions to continually improve workforce health. 

  • VIWELL can be integrated with your current HR and employee management systems, allowing seamless access to data and easy implementation within your existing organizational framework. Our team works closely with clients to ensure a smooth, customized integration process. 

  • After implementation, VIWELL offers continuous support through dedicated customer success managers, regular check-ins, and updates to keep your well-being initiatives aligned with evolving business needs. Our goal is to ensure VIWELL remains a valuable and evolving part of your organization’s culture. 

  • VIWELL combines comprehensive well-being resources with real-time data insights and engaging tools that promote sustained employee engagement. We’re committed to your long-term success, not just quick fixes. Our approach aligns well-being with business strategy, providing a measurable return on investment that benefits both employees and the organization. 

  • Yes, VIWELL’s customizable nature allows it to meet the needs of businesses of all sizes. Whether you're a small business or a larger enterprise, VIWELL can adapt to support your unique goals and scale with your organization. 

  • Our onboarding process is straightforward and supportive. We start by aligning our tools with your company’s specific well-being goals, then guide your team through setup and engagement strategies. We provide ongoing support to maximize adoption and effectiveness across your workforce. 

  • You can run various types of challenges. Challenges which revolve around a single type of activity or challenges which have tasks varying activities. Step challenge, audio challenge, well-being check-in challenge are a few examples. 

  • You are provided with an admin dashboard, you can view insights, summaries, and reports on an organizational level and on a specific challenge level too. You can also manages challenges, teams and broadcast health tips, manage notifications from the same admin dashboard. 

  • The dashboard provides real-time insights on employee health, well-being, engagement levels, participation in initiatives, and overall workforce productivity metrics.

  • You can customize initiatives such as fitness challenges, mental health workshops, financial planning sessions, and team-building activities based on your organization’s needs.

  • By offering personalized wellness resources and engaging activities, the digital platform encourages a supportive environment, increasing job satisfaction and employee loyalty for the organization. 

  • Yes, VIWELL is designed to cater to all work arrangements, providing resources and engagement tools accessible from anywhere globally. 

Employer dashboard

Account management

  • You will receive an email invitation from VIWELL to set up your account. Click on the link in the invitation email and follow the steps to complete your registration. 

  • If you forget your password, click on the "Forgot Password?" link on the login screen. You will receive an email with your OTP to reset your password. 

  • To log out, click your profile at the top right, and select "Log Out" from the options. 

  • Currently, email addresses cannot be changed. If your email has changed, please contact support for assistance at care@viwell.com. 

  • Yes, you can update your profile information, including your name and profile picture. Click on your profile at the top right and select “My Account”.  

Organization settings

  • Navigate to " Settings" in the employer dashboard to view your current subscription plan and the number of active members. 

  • Navigate to " Settings" in the employer dashboard then click on Edit. Here, you can update your company name and logo. 

Managing access

  • You can manage access by going to the "Settings” à“Manage Admins”. From here, you can see a list of admins, deactivate or activate their access, or invite new admins. 

  • In the "Settings” à“Manage admins” click on "Invite new admin" and enter the email address of the person you'd like to invite. They will receive an email with a link to create their account. 

  • You can manage employee access through the "People" section in the dashboard, where you can view and manage the list of employees who have joined your organization, activate or deactivate their access. 

Employee app

Account management 

  • You can download the VIWELL app from the Apple App Store for iOS devices or the Google Play Store for Android devices.  

  • Access to the VIWELL app is provided by your employer. After downloading the app, click on "Create Account" and follow the steps. Once your account has been created, add the Access Code shared by your employer to get access. 

  • Currently, email addresses or phone numbers cannot be changed once they have been verified. If your email or phone number has changed, please contact support for assistance at care@viwell.com. 

  • To log out, click on the settings at the top right, and select "Log Out" from the options. 

  • Yes, you can update your profile information, including your name and profile picture. Navigate to Settings à My account and edit your profile information.  

Using the app 

  • You can check in on your mood each day through the "Daily Check-In" feature on the app's home screen or in the “Self care” section.  
    Go to “Self care” to see your checkins on any day and track your progress.  

  • You can access the Employee Assistance Program (EAP) by navigating to the "Self care" section in the app and click on "Get support." Here, you will find contact details for your country. 

  • The content library is available under the "Learn" section in the app. You can browse and select from a variety of classes, audios, and recipes. 

  • Coins can be earned by participating in activities like daily check-ins, challenges, and completing wellbeing assessments. 

  • Coins can be used to redeem rewards like gift vouchers, which are available in the "Rewards" section of the app. 

  • Earned coins can be redeemed for rewards in the "Rewards" section of the app. Browse available gift vouchers and categories, select a reward, and follow the prompts to redeem your coins. 

  • The app includes tools for tracking health metrics, accessing mental health resources  participating in challenges, and engaging in well-being content across six pillars – physical, nutritional, financial, social, and mental. 

  • You can participate in fitness challenges, mindfulness exercises, and team competitions, with rewards like gift cards in the lifestyle, wellness space. 

  • VIWELL provides resources and tools that encourage setting boundaries, managing stress, and prioritizing personal well-being, helping you achieve a better work-life balance.

  • Yes, the app allows you to log and track various health metrics, including physical activity, mood, and overall well-being.

  • VIWELL organizes a variety of events, including fitness challenges, wellness workshops, and team-building activities that you can join

  • The app provides access to financial planning resources, and educational content to help you manage your finances effectively.

  • Utilize the mental health resources available in the app, including stress management tools and access to counsellors via the EAP.  Reach out to your supervisor or HR if you need additional support.

  • Stay informed by checking the app regularly for updates, participating in newsletters from HR, and following announcements within your organization.

Privacy & security

  • You can change the language by navigating to the "Settings" section and selecting "Language." The App is currently available in Arabic and English. 

  • To switch between light mode and dark mode, go to the "Settings" section and select "Appearance." 

  • To delete your account, go to the "Settings" section in your app and select "Delete Account." Please note that deleting your account is permanent, and all your data will be removed. 

App settings

  • Your data is securely stored and handled in compliance with industry-standard security practices to ensure privacy and confidentiality. 

Partner

  • VIWELL offers a comprehensive, holistic approach that addresses all six pillars of well-being—mental, physical, social, emotional, nutritional, and financial. Unlike traditional solutions, which may focus on only one or two aspects, VIWELL integrates multiple wellness dimensions through personalized digital solutions, workshops, fitness challenges, and coaching, delivering measurable results across the organization.

  • VIWELL’s platform provides a real-time dashboard that tracks engagement, well-being metrics, and outcomes across all well-being pillars. Consultants and organizations can access detailed analytics on employee participation, program effectiveness, and health outcomes, allowing them to continuously optimize and improve the well-being initiatives. This data is crucial for understanding ROI and making informed decisions about future investments.

  • Absolutely. VIWELL’s well-being programs lead to tangible cost savings by reducing healthcare claims, absenteeism, and turnover while increasing productivity. For example, studies show that organizations with robust well-being programs see up to 30% reduction in healthcare claims and 41% fewer health-related absences. These savings significantly improve the ROI of your client’s investment in employee wellness.

  • VIWELL offers detailed reporting through its data-driven platform, which provides insights into key performance indicators such as employee engagement rates, improvements in mental and physical health, and overall productivity gains. By linking these outcomes to business metrics like reduced absenteeism, lower turnover, and higher job satisfaction, you can easily demonstrate the return on investment (ROI) of implementing VIWELL’s programs.

  • Yes, VIWELL takes data privacy and security seriously. The platform adheres to strict data protection regulations including GDPR and other local compliance standards in the GCC region. Employee data is kept confidential, and the platform is designed to protect sensitive information, ensuring that clients can trust VIWELL with their employees' privacy.

  • VIWELL is designed for quick and seamless integration. From contract signing to go-live in 6-8 weeks, the implementation process is streamlined. Our team works closely with your client to ensure smooth onboarding, integration with existing systems, and effective communication to maximize engagement and impact.

  • Yes, VIWELL provides customized reports and dashboards based on each client’s specific goals and objectives. Whether your client is focused on improving mental health, reducing healthcare costs, or enhancing employee engagement, the platform offers tailored insights that reflect their unique needs, helping you demonstrate the direct impact of well-being initiatives.

  • VIWELL uses a mix of interactive tools, personalized content, and regular engagement campaigns such as wellness challenges and mindfulness programs. With a 30% engagement rate, significantly higher than the 3-5% typical of traditional EAP programs, VIWELL creates an environment where employees are motivated to participate and actively improve their well-being (Headspace Health FAQ Mi…).

  • VIWELL’s platform provides real-time analytics and progress reports that highlight key metrics such as engagement levels, improvements in health indicators, and positive cultural shifts within the workplace. By aligning these results with business outcomes like increased productivity and reduced turnover, you can clearly show how VIWELL's programs contribute to both employee well-being and business success.

  • Yes, VIWELL provides ongoing support to ensure that programs continue to evolve and meet the changing needs of the organization. Our team helps with quarterly check-ins, employee feedback, and continuous optimization of wellness strategies to keep employees engaged and ensure long-term success.