VIWELL Data Protection Policy
VIWELL aims to create trust, which is why your privacy is important to us. In this privacy statement, we will explain to you what kind of personal data we collect, how we collect it and what we use it for. VIWELL offers a wide range of products and services, to all of which this statement applies. This statement is regularly reviewed and updated as our products and services may evolve. VIWELL invests in securing your privacy by enhancing knowledge, professionalism and ethics among its employees and contractors, and takes steps to ensure adequate protection for your personal data.
Who are we?
Imagine a world where every employee has access to the knowledge, resources, and tools they need to empower their best work life, every day. This is our vision at VIWELL. We believe holistic health is the right of every human being and we’ve created a way to make it accessible and sustainable for all. VIWELL is a personalised, proactive, and engaging digital wellbeing platform focused on improving the performance of your people whilst delivering growth for your organisation through employee wellbeing.VIWELL combines employee support, holistic wellbeing, recognition, and rewards into a single online wellbeing solution that engages with 100% of your people. By combining Nutritional, Social, Mental, Professional, Physical, and Financial Wellbeing, we build proactive and sustainable wellbeing within the workplace worldwide, resulting in maximum engagement with an organisation’s people. We are your single hub with all the solutions, tools and support you need to put employee wellbeing at the centre of your business strategy. As we are a digital solution, we have global reach and can support organisations with multiple offices and locations. We look at whole person balance and wellbeing and that’s why we have built our entire wellbeing solution around VI (6) pillars of wellbeing; after all, as people we’re multi-dimensional so that means our solution must be too.
What personal data do we collect?
VIWELL collects personal data to enable us to provide you with our products and services. Personal data collected vary with the nature of the product or service we provide or may provide you with. Commonly, this includes among others your name, contact data such as email address, phone, or mobile phone number, (business) location, and your age or date of birth. Sensitive information is only processed when explicitly required and within the constraints of the law. You provide some of this data to us directly by subscribing to newsletters or other regular information from VIWELL, by requesting offers for products or services from us or by taking delivery from products or services we offer. We also get some of your data by using tracking cookies on our public websites.
What do we use personal data for?
VIWELL has a policy of collecting only personal data which are necessary for processing. We will process your personal data only with your consent or in cases of necessity, such as the execution of a contract, legal obligations, carrying out a task in the public interest or for our own legitimate interests. We need your personal data for one or more of the following business purposes: > the assessment and acceptance of a customer, supplier, or business partner. > the development and improvement of products and/or services. > the conclusion and execution of agreements with customers, supplier, and business partner. > relationship management and marketing. > business process execution, internal management, and management reporting. > health, safety, security, and integrity. > compliance with law. > the protection of the vital interests of individuals. If and when the processing of your personal data is based on your consent, you have the right to withdraw this consent at any time.
Where is your personal data stored?
VIWELL makes use of three main ways of processing your personal data: on-site by VIWELL in our data centre, on-line with major providers, and for specific products and services using applications (cloud) provided by selected third parties. VIWELL has a strict security policy to ensure adequate security of your personal data. When we use an on-line provider, we choose to work with industry leaders – or other parties who comply with country-specific law and who have extensive security and privacy measures in place. The storage period of your personal data depends on the type of process for which it is needed. For many of our products and services, your personal data are part of a continuous process, which is why your personal data will be stored until that process terminates. In all other cases, your personal data will be deleted without undue delay when it has served its purpose, unless any kind of legal storage period is applicable.
With whom do we share personal data?
VIWELL generally does not share data with others that collect and use personal data for their own (business) purposes. If needed to provide you with products and services by VIWELL, third parties may receive data from us about you. We may share your personal data with others who are related to our products and services. Personal data of a sensitive nature is generally not shared unless the strict exemptions of the law are followed or in case of emergency where your vital interests are best served by sharing relevant information. Third parties are sometimes utilised to process the data on our behalf and provide analytical information. Such third parties are expected to treat your personal information as confidential and are never authorised to utilise your data other than for our own specific purposes and are bound by obligations at least as strict as our own and within the confines of the law.
Who can access your data?
VIWELL provides limitation of access for VIWELL internally, and we expect third parties to equally limit access to your personal data on a ‘need to know, right to know’ basis. That is, only those who actually actively need to process your data are allowed to do so. Right to know means we only entrust working with personal data to persons we can put trust in, and being entitled to access such data. We extend this towards our suppliers or third parties we work with.
Your rights as an individual
The General Data Protection Regulation (GDPR) provides you with a set of rights. These individual rights are stated in the GDPR and will be respected by VIWELL. These rights include the right to be informed where personal data are collected, the right to access and the right to rectification of your data if and when it is inaccurate. Also, under specific circumstances mentioned in the GDPR, you may request erasure of your personal data or restrict the processing of it. Furthermore, you have the right to object to the processing of your personal data, or to being subject to automated decision making and profiling. Lastly, you have the right to data portability. In addition to these rights, you have the right to lodge a complaint with the Data Protection Authority.
About this privacy statement
The version of this VIWELL Privacy Statement was created in Dec, 2022. We will update this privacy statement if any changes apply. If there are any material changes to the statement or in how VIWELL will use your personal data, we will either notify you by prominently posting such changes on our website or by directly sending you a notification.In the event of a conflict between this VIWELL privacy statement and the terms of any agreement(s) between a customer and VIWELL, the terms of those agreement(s) will be controlled. For certain VIWELL entities, a more specific privacy statement may be applicable and will be offered to you in case of personal data processing.
Questions about your privacy at VIWELL?
If you have any questions left regarding our privacy policy, you can contact our Corporate Information Security & Privacy Office via care@viwell.com
Consent
I have read and accepted the VIWELL Privacy Policy and the Privacy Code for Employee data.